curriculum_vitae --format=json --output=screen
Sergio Amo
Senior IT Support Technician
01 Experience
GAMELOFT
Barcelona, Spain — Hybrid
- Automation & Scaling: Optimized workstation deployment and configuration management for ~300 devices using Ansible, significantly reducing setup times and manual intervention.
- Multi-OS Infrastructure: Architecting and maintaining standardized environments across Windows, macOS, and Linux, ensuring high availability for all departments.
- Process Optimization: Standardized software stack installation through profile-based automation, streamlining the onboarding process.
- Advanced Support: Acting as the final escalation point for complex Level 2/3 technical issues, providing root cause analysis and permanent resolutions.
- Lifecycle Management: Strategic oversight of hardware and software inventory, ensuring compliance and lifecycle planning for the entire studio infrastructure.
IT Technician
CIRCUITOS IMPRESOS 2CI SL
Montcada i Reixach, Spain — Internship
- Helpdesk support for internal users
- Setup, configuration and repair of desktop computers
- Hardware inventory management
IT Technician
PCBOX
Mollet del Vallès, Spain — Internship
- Assembly, repair and maintenance of desktop and laptop computers
- Setup and configuration of OS and applications
- Diagnosis of customer-reported issues
02 Education
Higher Vocational Training — Network Systems Administration (ASIX)
INS La Ferreria
Montcada i Reixach, Spain
Vocational Training — Computer Systems Operations (ESI)
INS La Ferreria
Montcada i Reixach, Spain
03 Home Lab & Projects
Network Architecture Security Focus
Advanced OPNsense firewall management, VLAN segmentation, and automated DNS filtering (AdGuard Home).
Virtualization & Storage Proxmox & Docker
Hypervisor management with Proxmox VE, VM orchestration, Docker, and Nginx Proxy Manager.
IoT & Monitoring Home Assistant
Smart Home automation with Home Assistant, centralized NAS, and CCTV infrastructure management.